Privacy Policy

Last Updated: January 1, 2025

At PawVault ("we," "us," or "our"), your privacy is a fundamental priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information You Provide

• Name, email address, phone number, and billing/shipping address
• Payment information (processed securely — we do not store full card details)
• Account credentials (if you create an account)
• Communications you send us (emails, support tickets)

Information Collected Automatically

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and click patterns
• Device identifiers and cookie data

2. How We Use Your Information

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Provide customer support
• Send marketing communications (only with your consent)
• Improve our website, products, and services
• Comply with legal obligations and detect fraud

3. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Shipping carriers, payment processors, email platforms, and analytics tools
• Legal Authorities: When required by law, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic. You can control cookie settings in your browser. Disabling cookies may affect some site functionality.

5. Your Rights (California Residents — CCPA)

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@pawvault.com.

6. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your information.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

8. Contact Us

• Email: hello@pawvault.com
• Phone: +1 (512) 445-7823
• Mail: PawVault, 1247 Maple Street, Austin, TX 78701

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