Shipping policy

Shipping Policy

Last updated: July 17, 2026

This Shipping Policy applies to purchases made through PawVault Pet.

PawVault Pet is operated by CHEREE 89BLUEWAVE LLC.

Order Processing

Orders are generally processed within 1–3 business days after payment authorization.

Business days are Monday through Friday, excluding federal holidays.

Processing time is separate from shipping and delivery time. During holidays, promotions, product launches, or periods of unusually high demand, processing may take longer.

We may contact you if additional information is required to verify or fulfill your order.

Estimated Delivery Times

Estimated delivery times after processing are:

  • United States: approximately 5–15 business days;
  • International destinations: approximately 10–30 business days.

These estimates are not guaranteed and may vary depending on:

  • Destination;
  • Carrier operations;
  • Product availability;
  • Fulfillment location;
  • Weather;
  • Customs procedures;
  • Holidays;
  • Incorrect or incomplete delivery information;
  • Events outside our reasonable control.

Any product-specific delivery estimate displayed on the product page or at checkout takes priority over the general estimates above.

Fulfillment Locations

Products may be shipped from different warehouses or third-party fulfillment partners.

When an order contains multiple products, the items may arrive in separate packages and on different dates. Separate tracking numbers may be provided.

You will not be charged additional shipping fees merely because an order is divided into multiple shipments, unless otherwise disclosed before checkout.

Shipping Confirmation and Tracking

When tracking is available, you will receive a shipping confirmation containing tracking information.

Tracking information may require several business days to update after the carrier receives the package.

A lack of immediate tracking updates does not necessarily mean that the package has not shipped.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, verify:

  • Recipient’s full name;
  • Street address;
  • Apartment, suite, or unit number;
  • City, state, and postal code;
  • Country;
  • Contact information.

Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order enters processing.

PawVault Pet is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Delivery Delays

If we become aware that we cannot ship your order within the promised timeframe, we may contact you to:

  • Provide a revised shipping estimate;
  • Request your consent to the delay; or
  • Offer cancellation and a refund for the affected unshipped product.

If an item cannot be shipped, we will refund the amount paid for the unshipped item, including applicable shipping charges associated with it.

Lost Packages

If tracking shows no movement for an extended period or the package appears lost, contact us at contact@pawvaultpet.shop.

We may ask you to verify your address and cooperate with a carrier investigation.

Depending on the investigation, we may issue a replacement, refund, or other appropriate resolution.

Packages Marked as Delivered

When tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery area, mailbox, front desk, reception, parcel locker, and other safe locations.
  2. Ask household members, neighbors, or building staff.
  3. Allow up to 2 business days, as some carriers mark packages delivered before final placement.
  4. Contact the carrier using the tracking number.
  5. Contact us if the package remains missing.

We will assist where reasonably possible, but we cannot guarantee reimbursement when the carrier confirms correct delivery to the address supplied at checkout.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless collected at checkout or otherwise stated, these charges are the customer’s responsibility.

Customs processing may cause additional delays outside PawVault Pet’s control.

Refused or Unclaimed Deliveries

If a package is refused, unclaimed, or returned because of an incorrect address, the customer may be responsible for original shipping, return shipping, customs charges, and reshipment expenses.

Any approved refund will be processed after the returned package is received and inspected.

Contact

For shipping questions:

PawVault Pet
Operated by CHEREE 89BLUEWAVE LLC
3000 Broadway
Paducah, Kentucky 42001
United States
Email: contact@pawvaultpet.shop